FREQUENTLY ASKED QUESTIONS
WHAT PAYMENT METHODS DO YOU ACCEPT?
All major credit/debit cards - processed by Adyen
Your details will ONLY be used to process your order at ResonanceCircuits
HOW IS MY ORDER SHIPPED?
All prices shown on the website include free shipping.
Orders within the UK will be shipped via Royal Mail tracked 24
International orders will be shipped via Royal Mail International tracked service
Once your order has been shipped, you will recieve a shipping confirmation email with your tracking number
WHAT IS YOUR RETURNS POLICY?
ResonanceCircuits should be notified by email within 48 hours of receipt of your order if unsatisfactory
If an item should arrived damaged it will be repaired/replaced and postage costs covered
You have 14 days from receipt of your order to return the item/s - A trackable delivery method is advised
Goods must be returned in original condition
On receipt of your return, a full refund (minus ResonanceCircuits original postage cost) will be issued to the payment method used at checkout.
Any customer wishing to cancel an order that was purchased through Clearpay, will be refunded in full minus the 6% charge Clearpay deduct once a transaction has been processed.
HOW LONG WILL MY ORDER TAKE TO SHIP?
As each piece is hand built shipping times can vary, please see the item description for more information.
In rare circumstances and busy periods there may be delays to your order, you will be informed in such events.
You are welcome to enquire on the progress of your instrument at any time. Please use the contact form.